Return and Refund Policy

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At Advotis Hospitality Marketing, we strive to provide our customers with the best possible experience. If for any reason you are not satisfied with your purchase, we offer a flexible return and refund policy.

Eligibility for Return and Refund

To be eligible for a return and refund, you must meet the following conditions:

  • You must have purchased a hotel membership card from us.
  • You must initiate the return and refund process within 20 days of the purchase date.
  • The return must be sent to our official address, which can be found on our website.

Types of Returns

There are two types of returns:

  1. Defective or Misrepresented Product: If you receive a membership card with fake offers, missing coupons, or any other defect that is not as described, we will provide a full refund of the purchase amount.
  2. Customer’s Change of Mind: If you purchase a membership card and decide not to use it due to no fault of ours, we will provide a refund of 80% of the purchase amount.

Return Procedure

To initiate a return, please follow these steps:

  1. Contact us within 20 days of the purchase date to request a return.
  2. Ship the membership card back to our official address, which can be found on our website.
  3. Ensure that the membership card is in its original condition, with all original packaging and contents included.

Refund Process

Once we receive the returned membership card, we will process your refund within 7-10 business days. The refund will be issued in the original payment method.

Refund Amount

The refund amount will be as follows:

  • For defective or misrepresented products, we will provide a full refund of the purchase amount.
  • For customer’s change of mind, we will provide a refund of 80% of the purchase amount.

Important Notes

  • Please ensure that you send the return to our official address, as listed on our website.
  • We will not be responsible for any returns sent to an incorrect address.
  • We reserve the right to modify or update this return and refund policy at any time.

By purchasing a hotel membership card from us, you acknowledge that you have read and understood our return and refund policy. If you have any questions or concerns, please do not hesitate to contact us.